Experience Matters
Empowering organizations with creative solutions that deliver exceptional customer experiences
Our Approach
Innovating customer experiences from the ground up, working with human-centered design principles to deliver immediate value, meaningful improvements and envision future states. We focus on aligning individual projects to build toward overall organizational goals, delivering tangible, transformative results.
Listening and Learning
For humans, listening is critical to understand and embrace experiences. For companies, capturing and analyzing customer feedback is essential to inform experience strategies. Using a human-centered approach, we design and deploy tools to drive actionable insights and inform impactful changes.
Why Pemaquid?
Pemaquid Point, Maine is a frequent stop on family vacations. It’s a unique sensory experience, where your body is grounded and mind is soothed, listening to the sound of the waves, seeing an endless ocean, and smelling the salty air. These experiences guide the Pemaquid approach to understanding human experiences and listening to our clients.
Meet our founder
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Karen E. Keene
Founder and President
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Experience management strategist and human-centered design practitioner with a background in digital solutions and technology transformation. Proven success managing client relationships, leading cross-functional teams, and driving impactful change through innovative solutions. A results-driven leader, passionate about public service, citizen engagement, and simple user experiences, that drives the creation of elegant, efficient and engaging experiences.
